At Qvantum Health, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. To ensure your satisfaction and peace of mind, we have a straightforward and customer-friendly returns policy.
Eligibility for Returns
- You may return any product purchased from Qvantum Health within 14 days from the date of delivery.
- To be eligible for a return, the product must be in its original condition, unused, and with all its original sealed packaging intact. The product must be in perfect resaleable condition.
Process for Returns
If you wish to return a product, please follow these simple steps:
- Contact our customer support team within 14 days of receiving the product. You can reach us through our contact page.
- Provide your order details, including the order number and the specific item(s) you want to return.
- Our customer support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.
Packaging Requirements
- Please ensure that the product is securely packaged to prevent damage during transit. Use the original packaging if possible, or a similar sturdy box with appropriate protective measures.
Shipping Costs
- If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
- If the return is due to a change of mind or a non-defective product, you will be responsible for the return shipping costs.
Inspection and Refund
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- If the product passes the inspection, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.
- Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened, used, damaged, or altered after delivery.
- Products without original sealed packaging.
Exchange Policy
- We currently do not offer direct exchanges. If you need a different product, please return the original item following the returns process and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, as applicable, and cover any return shipping costs in such cases.
Cancellation Policy
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the order has already been dispatched, you will need to follow the standard returns process.
Contact Us
If you have any questions or need assistance with the returns process, please don’t hesitate to contact our customer support team at our contact page.
Please note that this returns policy is subject to change, and any updates will be clearly communicated on our website. Your satisfaction is our priority, and we are committed to making your shopping experience with us as pleasant as possible. Thank you for choosing Qvantum Health.
